Counselling and Support

Why access our counselling and support services?

Some parents may be seeking help for an ongoing problem that is interfering with the quality of their parenting, or their personal wellbeing. Others may be experiencing specific concerns with which they need help working through, such as feeling overwhelmed by a situation or developmental stage. We give parents the tools to help understand and resolve the challenges that prevent you from being the parent you want to be.

How we can help

Our psychologists can help you learn to cope with stressful situations, feel confident in your parenting, and better manage the daily tasks associated with being a parent. We will work with you to explore your situation and identify areas where you would like to make a change. We will support you to better understand your child and respond to their needs, and identify strategies that will empower you to realise positive change.

What happens in the sessions?

You may wish to attend counselling alone, with your partner, or with your child, in order to effectively work through the issues facing your family. Each session usually runs for an hour and during this time we may ask questions, and encourage you to talk about your concerns and struggles in parenting. We will help you find new ways to think about things, and guide you on the path to change. It is an opportunity for you to talk through issues or experiences with someone who will listen and offer support in a compassionate and solution-focused way.

Rebates and referrals 

You do not require a referral to make an appointment with Carers Connection and you are welcome to call at anytime. However, if you have been referred to Carers Connection by your GP, you are eligible to receive a Medicare rebate of up to $106.55 where a Mental Health Care Plan is in place. This rebate covers up to 10 counselling sessions, per individual, per calendar year. For more information on this type of rebate view the Australian Psychological Society website’s fact sheet on mental health rebates. Private health care rebates are also available from most private health funds. 

Registrations and Memberships

Carers Connection psychologists are registered with:

  • Australian Health Practitioner Regulation Agency (AHPRA)
  • Medicare

Psychologists practicing in Australia must be registered with AHPRA. This ensures psychologists meet the national requirements for education and continuing professional development. Each of our psychologists also have a medicare provider number. This means that parents referred under Medicare’s Better Mental Health Care Plan are eligible to receive a rebate for counselling services. 

How do I get started?

If you would like a full fee paying session simply give us a call and we will book your first session.

If you would like a Medicare rebated session follow these simple steps:    

Step 1

Visit your GP who will determine if you are eligible for a Mental Health Care Plan, based on your symptoms and personal circumstances. Book a “long consultation” with your GP as the preparation of the Mental Health Care Plan can take 30-40 minutes.  

Step 2

Ask your GP for a referral to Carers Connection. Initially, you will be referred for up to 6 counselling sessions. If more sessions are needed you can return to your GP for a Mental Health Review. If your GP believes that you would benefit from more counselling, your GP will approve another 4 sessions.

Step 3

Give us a call and we will book a time that suits you best.